Avoiding Problems When Requesting Online Shopping Refunds


As the popularity of online shopping continues to grow, so too does the need for returning items. There are many reasons to need to return an item, from the item arriving broken, to receiving the wrong item, to buyers regret, and more. Whatever the reason, shoppers can save some hassle by knowing the easiest way to return items that have been purchased online.

The first thing that all shoppers should know is that it pays to be familiar with return policies before placing orders. If you do not see the policies clearly listed online, call the customer service department and ask. In some cases, certain items can be returned, while others cannot. You’ll want to ensure that if your purchase does not live up to expectations that it can be returned for a refund or exchange.

Secondly, you’ll want to know who pays the bill for return shipping. Many companies now absorb the cost of return shipping, as offering this helps to boost business. When this cost is covered, you may receive a return label with the package, or may need to print one online. If you have any question about where to get a return label, get in touch with the customer support team. An agent should be able to walk you through the process of returning an item.

Refunds are often processed in different ways, based upon the payment method that was used. In most cases, refunds are processed back to the original payment method, so if you paid by credit card, the refund will likely show up there. If you feel that a reasonable amount of time has passed, and the refund payment has not been credited, you may need to call for help. It is not unheard of for refund requests to slip through the cracks and be neglected.

Returns are the least attractive part of online shopping. In a perfect world, there would never be any need for returns, but if you shop online, at some point you will likely want a refund. Knowing the policies that are in place, and following the return instructions exactly will allow you to get your money back as quickly as possible. If questions arise, contact the customer service department and ask for assistance with returning your item and getting your money back.