Ebay Contact Number: 0870 280 5116

eBay Inc. is an e-commerce company that provides internet sales services to both individuals and business. eBay got its start in 1995, and was founded by Pierre Omidyar. The company has its headquartered in San Jose, California, and currently employees over 36,000 people. Today, eBay facilitates auction and straight sell transactions for millions of people around the work. It operates local and interconnected websites in 30+ countries. eBay contact number 0870 280 5116 can be used to connect to a customer service representative.

eBay is well-known for its website – http://www.ebay.com, an auction website that allows for the buying or selling of goods by way or auctions or flat prices. The website charges no fees to buyers, but does collect fees from sellers. Users can no longer contact eBay for problems related to PayPal, as the two have now parted to become separate entities. Should you have a problem with PayPal, contact their customer service team instead of contacting eBay.

eBay Contact Number: 0870 280 5116
Contact Ebay To Speak With eBay Customer Service

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The official contact number for Ebay can be found on their official website here: www.ebay.co.uk

eBay Phone Number for Buyers

Ebay Contact Numbers For BuyersBuyers are provided with several ways to purchase items, including bidding to win an item, or purchasing it without bidding using, “Buy It Now”. Some, but not all items can be returned for a refund, depending on the settings that the seller has selected. eBay does offer assistance when a problem arises, and users can contact eBay by dialling 0870 280 5116 to report a problem. Alternately, a problem can be reported via the Resolution Center online. Both buyers and sellers can use the center to report problems.

eBay help for buyers is available for:

  • • Understanding buying basics
    • Paying for items
    • Canceling a purchase or bid
    • Feedback
    • Resolving buying problems
    • Shipping and Returns
    • And More

Help is also available for payments. Most items are paid for via PayPal. However, in some cases, other forms of payment may be used. PayPal is generally considered to be the safest way to pay for purchases. Since the two companies have no split, the first point of contact for purchasing problems will be eBay, as they are responsible for solving problems between buyers and sellers. The dispute resolution process should be used to try to work out any problems before going to PayPal to attempt to get a refund.

eBay Contact Number for Sellers

Sellers are allowed to sell a wide variety of items, but there are some limits. To find out whether or not the item you wish to sell is allowed, use eBay contact number 0870 280 5116 to connect with a sales specialist. Items such as weapons, drugs, and other illegal items cannot be sold. There are also some items that are legal, but still are not allowed. The disallowed list is rather small though, and most items can be listed for auction or sale on the site without any problems.

There are two basic selling options available – Auction Format and Fixed Price Format. Auction listings allow eBay users to bid on items, with items being sold to the highest bidder. Fixed price listings allow users to simply purchase an item outright at the listed price, without any need to place any bids. Shipping and handling costs, if applicable, are shown upfront with both methods.

Use eBay customer service phone number 0870 280 5116 to ask questions about:

  • • Getting started
    • Listing items
    • Selling fees
    • Completing a sale
    • Shipping items
    • Feedback and defects
    • Resolving selling problems
    • And more

Selling fees are a topic that often causes confusion for sellers. It is important to understand the fee structure when selling items on eBay. Should you have questions about the fees associated with listing and selling items, contact eBay via phone prior to listing your items. Note that both listing and final value fees may apply. eBay typically runs free listing promotions, providing sellers with a set number of free listings each month. Some months, additional free listings are provided.

Final value fees apply in all cases, but these may be refundable under certain circumstances when an item does not sell. The most common FVF is 10% of the total amount that the item sold for, whether it sold using the auction format or fixed price format. Higher sell prices often result in lower final value fees. The complete free structure can be found on the website, and eBay customer service can also provide you with information on what the fees are for specific circumstances.

eBay Help for Account Management

There is no cost associated with creating an account on eBay. It only takes a few minutes to register an account or set up a selling account. If you are interested in opening an eBay store, contact eBay to learn more about the associated costs. eBay stores are billing on a monthly basis, and selling fees do still apply. However, the fees may be less and stores do provide a set number of free listings. Stores are providing in “levels”, with options being available for businesses of all sizes.

Account help is also available for updating account information, account security, billing, invoices, and resolving account problems. Sellers are billed selling fees on a monthly basis, and it is possible to set up automated payments for these fees. Since eBay and PayPal are linked, be careful when responding to any emails about your account. If you have any questions whatsoever about an email that you have received, contact eBay to ask if it came from them. Only sign into your account from the actual eBay website.

Frequently Asked Questions Related to eBay

How can I get in touch with eBay customer service?

To speak with a representative on the phone, use eBay contact number 0870 280 5116 during business hours. The eBay customer service team is standing by during those hours to provide assistance. If you would like to explore additional contact methods such as email, visit the eBay official website. Social media is also an option, but this contact method should only be used for general questions, and not account-specific or billing questions. Payment details should always be kept private when buying or selling on the site.

When is eBay help available?

Phone support hours are between the hours of 5 a.m. to 10 p.m. PST, 7 days a week. It is possible to send an email to support whenever you wish, but it may take up to 24-hours to receive a response. Phone contact is the fastest way to get answers. Live chat used to be a contact option, but that method of contact has since been removed from the site. The phone support hours are extensive enough that they should allow nearly anyone to place a call for help while the customer service team is standing by.

How do I create an account?

Registration is fast and only takes a few minutes. Some basic information will need to be provided. Accounts are free for both buyers and sellers. If you need help with registration or managing your account, call eBay to find instructions and solutions to common problems. Be sure to only enter your information on the eBay website, and always log in from the homepage to update your information. If you need to close your account for any reason, contact the customer service department.

How do I list and sell items?

Selling instructions are available online, but new sellers may also contact eBay for help. eBay University is another options for those who want to learn more about how to sell items for profit. There is no cost to participate in eBay University courses. A form is provided for every listing, and certain information and selections will need to be made to complete a listing. Contact eBay if you need help, or refer to the instructions that are provided on the website.

Who can help me solve a problem?

If you have a problem with either buying or selling, use the eBay contact information listed above to reach out to the customer service department. It should not take long to be directed to the proper department, where you can get help with solving the problem. Help is available for every issue related to the site, and any questions that you may have can be answered by an agent. Do call during the customer service hours for the fastest response. Alternately, you can use another contact method, but will likely need to wait for a response.

Contact eBay on Social Media

eBay is available on social media and does respond to questions during business hours. If your question or problem requires that you provide any personal information, bypass social media and use eBay contact number 0870 280 5116 instead. eBay can be found on Facebook, Twitter, and more. While it is possible to post directly to their social media pages, it may be necessary to send a direct message in order to receive a response. Help is not available 24-hours a day, so plan to wait for an answer if you submit your question outside of the normal customer service hours.

Work At Ebay


Work for eBay

eBay employs thousands of people and has open career opportunities around the world. Jobs can be searched by location, or by category. Entry level positions, internships, and positions for students and recent graduates may be available. It is possible to view employment opportunities online, as well as to submit an application. You will need to create an account to submit an application or to attach a resume for consideration. Contact eBay to learn more about how they recruit and to inquire about employment opportunities.

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