EDF Contact Number: 0870 280 5122

EDF Energy is one of the largest energy companies in the United Kingdom. The company currently provides more than 6 million homes and businesses with electricity and/or gas, producing 20% of all electricity in the UK. By volume, EDF Energy is the largest energy supplier in the country. Current and prospective customers, as well as other parties who wish to get in touch with this company can phone EDF contact number 0870 280 5122 to speak with a representative.

Call The EDF Contact Number 0870 280 5122
To Speak With EDF Customer Service

Quick Contact Number is a call forwarding service and is not affiliated with any of the companies listed on this website.
The official contact number for EDF can be found on their official website here: www.edfenergy.com

EDF Energy Products and Services

EDF Energy Product And ServicesEDF Energy customers are provided with the choice of two residential tariffs. These include fixed and variable. Business customers are given a choice of tariffs as well. To discuss tariff options, phone EDF Energy contact number 0870 280 5122. Although the company primarily provides service to homes, they also provide service for many businesses. EDF offers many different gas and electricity solutions for business owners. In addition to a choice of tariffs and contracts, large business customers can negotiate their contracts on a one-on-one basis. All current tariffs can be viewed here: http://my.edfenergy.com/gas-electricity/our-energy-tariffs

Business owners are encouraged to contact EDF to discuss specific energy needs. Being one of the largest gas and electricity suppliers in the UK makes it possible for the company to provide low-cost and dependable residential gas and electricity tariffs. In addition to reasonable tariff options, EDF maintains an excellent customer service reputation. Business and residential customers have reported excellent service experiences, so do not hesitate to make use of EDF customer services. Prices can be checked online before speaking to a representative by entering your postcode on this page: https://my.edfenergy.com/gas-electricity/compare-prices

EDF Customer Service Assistance

EDF phone number 0870 280 5122 can be used to speaking with a representative who can provide assistance with a variety of matters. This number can be used to ask billing questions, report problems with service, open or close an account, move home, and much more. In addition to phone support, email support is also offered.

The EDF Energy customer number and email are supplemented by additional customer support via live chat. A live chat box can be opened from the contact page, as well as from various other pages on the company website. Also offered are searchable frequently asked questions. These provide answers to some of the more basic questions that customers may have. If your answers can not be found there, call theEDF contact number on 0870 280 5122 to request assistance.

EDF Energy General Enquiries

EDF EnergyIf you are not 100% certain about using EDF Energy for your gas or electric service, it is possible to speak to an adviser who can explain each of the available tariffs available, go over the billing process, and answer any other questions your might have. For general enquires and information, contact EDF Energy by phoning 0870 280 5122. As mentioned above, email and live chat are also available, but phone contact is one of the easiest ways to have your questions answered quickly and directly.

EDF customer services are available during the following hours:

  • Monday 9:30am – 6pm
    Tuesday 9am – 6pm
    Wednesday 9am – 8pm
    Thursday to Saturday 9am – 6pm
    Sunday 10:30am – 4:30pm

Signing Up For EDF Energy Service

If you’re ready to sign up for service, you can contact EDF customer service to complete the process. Note that it can take several weeks to change providers, as a 14-day “cooling off” period is required, along with an additional week after this for the service to be swapped over. Plan accordingly if you plan to change from another service provider to EDF.

To speed the process along, use EDF contact number 0870 280 5122 and speak with a representative. Be prepared to provide the details relative to your specific situation. Expect to provide basic information about yourself, as well as information about you residence and energy needs. Providing accurate information will ensure that any information or price quote you receive will be as factual as possible.

EDF Account Questions

EDF contact methods can also be used by existing customers who need assistance with their account. The process can be started online by submitting a request. A few steps However, if you would prefer to skip that step and speak directly to a representative, EDF phone number 0870 280 5122 can be dialed to connect to the company. This contact number can be used to address a number of different issues, including payment questions, meter reading requests, contact information updates, complaints, and more

Should you decide to fill out the online contact form, include as much information as possible. Some personal details are required, so if you would prefer not to provide these, consider using the EDF Energy customer service number instead. All calls should be made during the open customer service business hours. Calls are accepted 7-days a week to ensure that service is available in one or more forms is available on each day of the week.

EDF Energy on Social Media

EDF Energy does maintain a presence on social media. The company does offer to answer questions and respond to complaints via their Twitter and Facebook accounts. Feedback in relation to services provided can also be posted to EDF social media accounts.

Current and prospective customers can tweet questions to @edfenergycs Monday to Friday between the hours of 8am and 8pm. Questions can also be posted to the companys online Facebook wall. Private messages can be sent to the company via Facebook. These are responded to from Monday to Friday between the hours of 8am and 8pm. After hours messages will be responded to the following day.

EDF Energy Debt Help

EDF Energy does offer assistance with bill payments when a customer is struggling to pay their bill on time. Current customers can speak with an adviser by using EDF Energy contact number 0870 280 5122 to connect via phone. An adviser can help with finding ways to pay your bill during difficult times. Additionally, the Citizens Advice Bureau can be contacted to receive free information and guidance. This independent advice may prove helpful when used in addition to any assistance provided by an EDF adviser.

EDF Complaints

EDF Energy ComplaintsAll business deal with complaints from time to time, and EDF Energy is no exception. Although the company is committed to providing excellent services, problems can arise. The fastest way to file a complaint is to call the Complaints Resolution Team and EDF Hotline at 0870 280 5122. Complaints can be reported Monday to Friday between the hours of 8am and 5pm. Email is yet another way to report a problem. Complaint emails should be directed to: complaintresolutionmanager@edfenergy.com.

In addition to the aforementioned methods, it is possible to visit a business location and speak with someone face-to-face. This can be done by visiting your nearest location during open business hours. EDF Energy strives to resolve all problems within 5 business days. If your problem is not resolved within this time-frame, the Customer Service Directors Executive may be able to help resolve the complaint. Email contact for the CSDE is as follows: CSDirector@edfenergy.com.

About EDF Energy

EDF Energy is included as part of the EDF Group, which is a global electricity company. In 1998 that the company began to invest money into energy infrastructure within the United Kingdom. The company currently employs approximately 15,000 people. EDF has continued to grow into a major business and is now a major generator and supplier of energy. EDF has recently made a move to provide more eco-friendly energy by working to supply wind and water generated electricity. To learn more about these initiatives, visit: https://www.edfenergy.com/energy or use EDF Energy contact number 0870 280 5122 to speak with a representative.

Quick Contact Number
Review Date
Reviewed Item
Author Rating