The Path to Hassle-Free Returns and Exchanges


Whenever you shop online, you run the risk of needing to return an item. Under most circumstances, returned items will provide you with a refund rather than an exchange. This is simply because the logistics associated with exchanges are rather complex. It is far easier to provide a customer with a refund and allow them to make the decision of whether or not to make another purchase. With that being said, exchanges are still a possibility, especially for goods such as clothing.

If you suspect for any reason that you may need to return an item, take the time to learn what the return process and policies are. If the policy states that returns are not accepted, you’ll need to make certain that you are going to be pleased with your purchase! If returns are accepted, you will need to know on which items, who pays the cost of return shipping, how refunds are processed, and more. The bottom line is that the more well-informed you are, the better off you’ll be if you need to send an item back.

A few tips that will help with returns and exchanges include:

  • Save the box that the item arrived in until you are sure that you are keeping the item.
  • It a return shipping label is provided, hold onto this as well.
  • Package items for return well in order to avoid damage.
  • Call customer service if you have any questions about how and when to return an item.
  • If you must pay for return shipping, be sure to pay for tracking.
  • Call and report a missing refund if a reasonable about of time has passed.

Some companies, such as Amazon, are doing all that they can to make returns hassle-free. In doing this, companies help take the fear out of ordering items online. The primary objection that those who do not shop online have to doing so is the work that it takes to return something. If and when this is no longer viewed as a challenge, online retailers will at long last have the majority of the population placing orders online.

It is of course helpful to make wise purchasing decisions. As much as consumers like to place the blame on retailers, if you were to order the wrong size shoes, there is nothing that they can do to prevent that. Follow the rules and procedures related to returns and exchanges. Doing so may not guarantee that every return is hassle-free, but it will ensure that you experience as few problems as possible.