Three got its start in 2003 and is currently a telecommunications and internet service provider. The company is headquartered in Maidenhead, Berkshire, United Kingdom, and is led by CEO, David Dyson. Three provides a variety of mobile devices, as well as 3G and 4G services via its own network infrastructure, along with 2G services with permission of the network of Orange. The company is among of the fastest growing networks within the United Kingdom, possessing the ability to provide coverage to more than 97% of the country.
Three Customer Service Contact Number: 0870 280 5110
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The official contact number for Three can be found on their official website here: www.three.co.uk
Contact Three Customer Service
If you would like to speak with a member of the customer service team, use Three contact number 0870 280 5110 to be connected. Alternate contact methods, including email and social media are available, but phone contact is the fastest way to get answers to your questions or to have problems resolved. The hours of customer service are listed below, and these do apply to all forms of contact, and not only to calling support.
Assistance is available for a variety of subjects, including:
- Placing Orders
Lost or Stolen Devices
The hours for Three phone support are as follows:
- Monday to Friday – 8am to 9pm
Saturday to Sunday – 9am to 8pm
Outside of these hours, you can either send an email or attempt to find the answer to your question online by visiting: http://www.three.co.uk/Contact_us. Once there, select the service you need help with and then select the appropriate topic to match your question. If you cannot find an answer, or need specific account help, contact Three during the hours listed above. Social media contact is yet another option, but responses are generally only provided during the same hours listed above.
Three Customer Services for Devices
Three offers a wide variety of mobile phones and tablets from brands such as Apple, Sony, Samsung, HTC, Microsoft, and more. Three allows customers to shop for and order these devices straight from their online store. Orders can also be placed over the phone by calling Three customer service. To track an order that has already been placed, click on the tracking number that was emailed to you. Alternately, call the company and speak with a customer service representative to be provided with an up-to-date shipment status.
Current subscribers who wish to upgrade to a new device can do so when their current contract ends. To find out if when you are due for an upgrade, contact 3 mobile by dialing 0870 280 5110. It is also possible to view your contract dates by logging into your M3 account, or by accessing the Three app from an Android device. New devices can be purchased prior to contract expiry, but at the expense of the customer. Speak with an agent if you would like to learn more about the available contract period and phone costs associated with upgrading.
3 Mobile Customer Service for Top Ups
There are several ways in which to keep your account topped up. One is creating a M3 account and saving payment details to allow for fast additions. Web top up is also available. With this option, no registration is required. It is possible to top up at some cash machines, as well as by phone. To complete the process by phone, you’ll first need to create a M3 account and save a method of payment. Contact Three if you need help with creating an account or adding a method of payment to your account using M3.
Vouchers can be purchased in advance, and these will allow pre-paid users to keep their phone active at all times. Any Three customer service agent can provide you with information about where to purchase vouchers or where to find a cash machine that can be used to top up. Those who have a standard monthly billing plan will not need to do this, as they will receive a bill each month and can pay for service either online or via phone after it becomes due.
3 Mobile Contact for Phone and Mobile Plans
Help is available for those who would like to select a new phone plan, or switch from one plan to another. Three offers two primary options – Pay Monthly or Pay As You Go. SIM plans are also available. The company website allows users to view pricing by selecting the desired options, such as minutes, texts, and data. Plans can be purchased with or without ordering a phone. Should you have questions about any of the plans listed on the website, use the three contact number: 0870 280 5110.
Mobile plans are also available, and these start at £9. When using a 4G dongle, you can connect your computer to Three’s mobile network from virtually anywhere. If you already own a dongle, it may be possible to order only the SIM. Special pricing is available to those who sign up for a usage contract. Contact Three to learn more about pricing, special deals and contract lengths, or to establish or cancel service. The customer service team can also provide details about area coverage, explain roaming charges, and provide rates for international calls. This is information that you should know before selecting a phone and service plan.
Three on Social Media
Contacting Three on social media is quite easy, but exercise caution when asking questions related to your account or payments. Never divulge personal or payment information when you contact Three via any of their social media accounts. In fact, it is best to keep questions more general in nature, relating to products and services rather than specific billing, account, or payment questions. Safety should always be the first concern when using social media to contact a company, whether that company be Three or any other business.
Questions and comments can be posted to these accounts at any time, but it may take a while to receive a response. If you have a question or problem that needs to be addressed sooner than later, contact Three customer service via phone and speak with a representative. There are never any guarantees about response time when using social media. One tip is to send a private message, rather than posting to the page. Direct messages tend to get faster attention and are less likely to become lost in a sea of posts. How you go about contacting a company will make a difference in how fast your request is responded to.
Three for Business
The same products and services made available to individuals are also made available to businesses. Business owners may be able to secure devices and services at excellent prices by speaking with a Three business specialist. A return call can be expected within 2 business days. For a faster response, dial Three contact number 0870 280 5110 between the hours of 09:00 – 17:30, Monday to Friday. During these hours, the business team is available and can help explain all of the available business solutions.
Discounted rates, product use training, and flexible payment options are available to some business owners. Phones and other devices can be used in all types of businesses, and may even provide a boost to earnings. If you would like to explore all of the available options, and discuss rates, contact Three during the aforementioned hours and explain the needs of your business along with the budget that you have to work with.
Three also offers wholesale opportunities, including:
- Dedicated APNs
If you have questions about wholesale opportunities, contact Three by phone or email. Emails related to wholesale should be sent to: firstname.lastname@example.org. Wholesale prices can be substantially lower than retail prices, and there are many different product options available. Not just everyone is allowed to purchase products at these prices, however, and minimums may apply. Speak with the customer service team to learn more about how to purchase phones and other devices at wholesale prices.
Work for Three
Interested in working for Three? The company offers a wide variety of career opportunities at their three locations in Maidenhead, Glasgow, and Reading. Jobs are available at both the corporate and retail levels. Entry level positions may be available, along with positions for those who already have some experience working in the industry. In the jobs area of the Three website, information is provided about all of the types of opportunities that exist.
Retail opportunities are also available throughout the UK. Job categories include:
Marketing & Brand
Support & Administration
Legal & Regulatory
Project and Programme Management
The People Team (HR, Property & Facilities)
Commercial Partner Management
To speak with someone in the hiring department, Three phone number 0870 280 5110 can be used to connect. If you already know which open position you would like to apply for, an application can be completed and submitted online via the Three website. It is necessary to create an account in order to save and modify an application. An account will also allow you to check back on the status. If you need any help with the account creation or application process, contact Three during business hours.